Return and Refund Policy

Last updated: August 25, 2026

At Vimly Apparel, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms below.

This Return and Refund Policy applies to purchases made through vimlyapparel.com.

1. 30-Day Return Policy

Unless otherwise stated below, you may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the item must:

• Be unworn, unwashed, unused, and unaltered;

• Be in the same condition in which it was received;

• Have all original tags attached;

• Be free from stains, makeup, deodorant marks, perfume, odors, pet hair, or other signs of wear;

• Include the original packaging where reasonably possible; and

• Be accompanied by proof of purchase or the applicable order number.

Items that do not meet these conditions may be refused or, where permitted by applicable law, may be subject to a reduction in the refund amount reflecting any loss in value.

Nothing in this Policy limits any rights you may have under applicable consumer protection laws.

2. How to Request a Return

Before sending any item back, please contact us at:

Email: support@vimlyapparel.com

Please include:

• Your full name;

• Your order number;

• The item(s) you wish to return; and

• The reason for the return.

If an item arrived damaged, defective, or incorrect, please also include clear photographs showing the issue.

After your return request is reviewed, we will provide return instructions and, where applicable, the appropriate return address.

Please do not send a return to our business or fulfillment address unless our customer support team has specifically instructed you to do so. Returns sent without prior authorization or to an incorrect address may experience delays or may not be accepted.

3. Return Shipping Costs

For returns resulting from a change of mind, incorrect size selection, preference, or other reason not caused by an error on our part, the customer is generally responsible for the cost of return shipping.

We recommend using a trackable shipping service and retaining your shipping receipt until your return has been completed. Vimly Apparel is not responsible for return packages lost or damaged while being shipped back to us when the customer arranges the return carrier.

If you receive an item that is:

• Damaged upon arrival;

• Defective;

• Incorrect; or

• Materially different from what you ordered,

please contact us. Where the issue is confirmed, we will provide an appropriate remedy, which may include a replacement, refund, or reimbursement/prepaid method for reasonable return shipping, as required by applicable law.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you believe your item was damaged during delivery, is defective, or you received the wrong item, contact support@vimlyapparel.com as soon as reasonably possible.

We recommend contacting us within 7 days of delivery so that we can investigate the issue promptly. However, this recommendation does not limit any statutory rights or remedies that may apply to defective or non-conforming products.

We may request photographs, packaging information, or other reasonable evidence to help us verify and resolve the issue.

5. Non-Returnable Items

The following items may not be eligible for return under our voluntary 30-day return policy:

• Items clearly identified as Final Sale before purchase;

• Personalized or custom-made products;

• Gift cards, where applicable;

• Items that have been worn, washed, altered, damaged, or otherwise used after delivery;

• Items returned without their original tags;

• Certain sealed hygiene-sensitive products, if applicable, after the seal has been removed.

These exclusions do not apply where applicable law gives you a mandatory right to a refund, replacement, repair, cancellation, or other remedy.

Sale or promotional pricing alone does not affect your rights regarding defective, damaged, incorrect, or otherwise non-conforming products.

6. Exchanges

We generally do not offer direct exchanges for change-of-mind or sizing returns.

If you would like a different size, color, or product, we recommend returning the eligible item for a refund and placing a new order for the preferred item.

If an incorrect or defective item was sent to you, please contact us before placing another order so that we can determine the appropriate solution.

7. Refunds

Once your returned item is received, we will inspect it and notify you whether your refund has been approved.

If approved, the refund will normally be issued to your original payment method.

We aim to initiate approved refunds within 5 business days after completing our inspection of the returned item, and in all cases within any shorter period required by applicable law.

After a refund has been issued, your bank, card issuer, payment provider, or financial institution may require additional time to process and display the refund in your account.

Vimly Apparel does not control these external processing times.

8. Original Shipping Charges

For ordinary voluntary returns resulting from a change of mind, sizing preference, or similar customer decision, original shipping charges are generally non-refundable.

However, shipping charges will be refunded or otherwise handled where required by applicable law or where the return results from an error by Vimly Apparel, including an incorrect, defective, or damaged item.

For customers exercising statutory cancellation or withdrawal rights, any required refund of standard outbound delivery charges will be provided in accordance with applicable law.

Premium, expedited, or upgraded shipping costs may not be refundable beyond the amount of standard delivery where permitted by law.

9. International Returns

Customers returning products internationally are responsible for following the return instructions provided by Vimly Apparel.

Unless the return results from our error or applicable law requires otherwise, international customers are responsible for return shipping costs.

Customs duties, import taxes, brokerage charges, and similar government or carrier fees may be handled separately from the merchandise refund. Whether such amounts can be refunded depends on applicable law and on the party that originally collected the charge.

Customers may need to contact the relevant customs authority, carrier, or payment provider regarding refunds of certain import-related charges.

10. European Union and European Economic Area Customers

If you are a consumer located in the European Union or European Economic Area and applicable consumer law gives you a statutory right of withdrawal, those rights apply in addition to this Policy.

Where applicable, you may notify us that you wish to withdraw from an eligible online purchase within 14 days after receiving the goods, without having to provide a reason.

After notifying us of your withdrawal, the goods must be returned within the period required by applicable law.

Unless we agree otherwise or applicable law requires us to pay the cost, you may be responsible for the direct cost of returning goods under a change-of-mind statutory withdrawal.

Where required by law, we will refund eligible payments, including the cost of standard outbound delivery. Additional costs resulting from your choice of a premium or expedited delivery method may not be refundable beyond the cost of standard delivery.

We may withhold the refund until we receive the returned goods or receive acceptable evidence that the goods have been sent back, where permitted by law.

You are responsible only for any diminished value resulting from handling the goods beyond what is reasonably necessary to determine their nature, characteristics, and functionality.

Any mandatory exceptions to the statutory right of withdrawal continue to apply.

11. United Kingdom Customers

If you are a UK consumer and applicable distance-selling laws apply to your purchase, your statutory cancellation rights are not affected by this Policy.

Where applicable, you may notify us within 14 days after receiving your order that you wish to cancel an eligible purchase.

You will then have the applicable statutory period to return the goods.

Where required by law, eligible refunds will include the price paid for the goods and the cost of standard delivery. If you selected a more expensive delivery method, any amount exceeding the cost of standard delivery may not be refundable.

We may make a lawful deduction for any reduction in value resulting from handling beyond what would reasonably be permitted when examining the item.

Nothing in this Policy restricts your statutory rights relating to faulty, damaged, misdescribed, or non-conforming goods.

12. Australian Customers

Nothing in this Policy excludes, restricts, or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law.

Australian consumers may have statutory rights to remedies such as repair, replacement, refund, or compensation when goods fail to comply with applicable consumer guarantees.

Our voluntary 30-day return conditions do not replace or limit those statutory rights.

13. Other Statutory Consumer Rights

Consumer protection laws vary by country, state, province, and territory.

If the laws applicable to your purchase provide rights that are more favorable than the terms of this Policy, those mandatory legal rights will apply.

Nothing in this Policy is intended to waive, restrict, or exclude any consumer right or remedy that cannot lawfully be waived, restricted, or excluded.

14. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at support@vimlyapparel.com.

We will make reasonable efforts to accommodate your request, but orders may begin processing shortly after they are placed and cancellation or modification cannot be guaranteed once fulfillment has begun.

If the order has already shipped, you may request a return after delivery in accordance with this Policy.

15. Refused or Undeliverable Packages

If a package is returned to us because it was refused, an incorrect or incomplete delivery address was provided, or delivery could not be completed for reasons outside our control, we will review the order after the package is returned.

Where permitted by applicable law, actual shipping or return costs incurred may be deducted from a refund when the failed delivery was caused by information supplied by the customer or an unjustified refusal of delivery.

This does not apply where the failed delivery resulted from our error or where applicable law requires otherwise.

16. Refunds to Original Payment Method

Refunds are normally issued only to the payment method originally used to place the order.

If a refund to the original payment method is technically impossible, we may contact you to arrange an alternative lawful refund method.

Any difference caused solely by currency exchange rates or fees imposed by a customer's bank, card issuer, or payment provider is outside our control, except where applicable law requires otherwise.

17. Contact Us

If you have questions about a return, refund, or your order, please contact us:

Vimly Apparel LLC
4446 Durham Ct
Denver, CO 80239
United States

Email: support@vimlyapparel.com
Phone: +1 303-558-9982
Website: vimlyapparel.com

Please note that the address above is our business contact address. Do not mail returns to this address unless our customer support team specifically provides it as your authorized return address.